SMS & WhatsApp (Twilio) — search, buy and choose a number

SMS and WhatsApp notifications go through BusinessHRM SMS by default (when your plan includes SMS). You can use your own Twilio account instead, and buy or pick its phone number right here.

Use your own Twilio account

1. Choose Your Twilio account.
2. Paste the Account SID (starts with AC) and Auth token from the Twilio console.
3. Click Load my numbers and Use this number on the one that should send — or buy a new one (below).
4. Optionally add your approved WhatsApp sender number.
5. Save, then Send test.

Buy a number

1. Under Buy a new number, enter the country (2-letter code, e.g. US, GB, AU, AE, PK), the type (local, mobile, toll-free), and optionally an area code and digits it should contain. Tick SMS, MMS or Voice as needed.
2. Click Search. The monthly price Twilio charges for that type is shown above the results.
3. Click Buy on a number. A confirmation states the monthly cost; only after you confirm does Twilio buy it on your account.
4. The new number becomes your sending number and its incoming-SMS webhook is pointed at BusinessHRM automatically.

Some countries need a registered address or regulatory bundle in Twilio first — the message tells you when.

What is sent where

The choice (BusinessHRM SMS or your own Twilio) is applied to every SMS and WhatsApp notification. If your plan stops allowing your own provider, BusinessHRM SMS is used and your saved settings are kept.

API

GET/PUT /api/v1/integrations/sms/provider, POST /integrations/sms/twilio/search, GET /integrations/sms/twilio/numbers, POST /integrations/sms/twilio/buy (needs "confirm": true), POST /integrations/sms/twilio/select.