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WhatsApp Business (Meta Cloud API)

Send WhatsApp notifications through your own WhatsApp Business number with Meta's Cloud API instead of Twilio. SMS is not affected.

Where to find itSettings sidebar›Connected apps›WhatsApp Business (Meta)

Steps

  1. In Meta Business Settings, add WhatsApp and a phone number, then create a System User with a permanent token (permissions whatsapp_business_messaging and whatsapp_business_management).
  2. Paste the token, the Phone number ID and the WhatsApp Business Account ID.
  3. Click Load templates. WhatsApp only allows approved templates for notifications: type the template name (and language) to use for each notification. Variables are filled in order.
  4. Switch on Send WhatsApp notifications through WhatsApp Business, Save, and send a test (the default hello_world template works on every account).

A notification without a template, or a message Meta rejects, is shown in the activity log and alerts admins.